Should you wish to return your order, please review and follow the steps below. Please inspect the goods on delivery and let us know immediately of any issues and to arrange for a return, refund or replacement.
Returning Custom Items
Due to the customised nature of these items, in most cases we can only accept returns if:
Returns For Private Consumers (generally known as B2C)
Non-customised items (stock items) may be returned under the Consumer Contracts Regulations 2013. These regulations apply to private buyers only and not to business-business purchases.
Returns For Businesses (generally known as B2B)
Non-customised items (stock items) may be returned under our returns policy.
Unless defective, the cost of returning items is paid by the buyer.
For hygiene reasons certain items cannot be returned once the packaging has been opened. Where this applies, is is clearly stated on the product page. Such items come in sealed clear plastic wrapping to allow you to inspect the goods without opening the packaging. These items cannot be returned or exchanged once the sealed packaging has been opened, unless the item is defective.