We comply fully with the UK Consumer Contracts Regulations. Should you wish to return your order, please read carefully and follow the steps below.
Returning Custom Items
Due to the customised nature of these promotional items, in most cases we can only accept returns if:
The product is defective
The product is not as ordered/detailed on the approved spec sheet*
The product has artwork design errors not present on the artwork proof approved
*As detailed in our conditions of sale
, we strive to meet any deadline although this is NOT the essence of the contract of sale:
We will always advise prior to order confirmation if we cannot meet a deadline, but delivery delays can occur ,including but not limited to, courier delays, weather delays or access problems at the delivery location, particularly on urgent/fast-tracked orders that have little or no contingency.
The risk for late delivery on urgent orders will be borne by the customer.
Urgent orders are considered to be any order with a deadline:
a) 2 weeks or less for all custom lanyards (not including PANTONE Matching),
b) 3 weeks or less for woven lanyards,
c) As advised on other custom items,
FROM the date of artwork approval by the customer.
Please inspect the goods on delivery and let us know immediately of any issues and to arrange for a return, refund or replacement.
Returning Stock/Non-customised Items
Non-customised products (stock items) may be returned under Consumer Contracts Regulations 2013 subject to the following
Items must be returned within 14 calendar days from delivery.
Items must be unused.
Items should be unopened in their original packaging - one bag can be opened to inspect goods.
Refunds will be processed within 7 days of the goods being received by us.
Refunds will be given as credit to the original payment method, including, where applicable, a proportion of basic carriage charges on the outbound shipment.
Where items are returned under the Consumer Contracts Regulations 2013 the cost of returning to goods is the responsibility of the buyer and is not refundable unless the goods are proven to be defective or not as ordered.