We comply fully with the UK Consumer Contracts Regulations. Should you wish to return your order, please read carefully and follow the steps below. Please inspect the goods on delivery and let us know immediately of any issues and to arrange for a return, refund or replacement.
Returning Custom Items
Due to the customised nature of these promotional items, in most cases we can only accept returns if:
- The product is defective.
- The product is not as ordered/detailed on the approved spec sheet.
- The product has artwork design errors not present on the artwork proof approved.
Returns For Private Consumers (generally known as B2C)
Non-customised items (stock items) may be returned under the Consumer Contracts Regulations 2013. These regulations apply to private buyers only and not to business-business purchases.
- Items must be returned within 14 calendar days from delivery.
- Items must be unused and unopened in their original packaging - one bag may be opened to inspect goods.
- Certain items may be exempt from this - please see Exempt Items below.
- Refunds will be processed within 7 days of the goods being received by us.
- Refunds will be given as credit to the original payment method, including, where applicable, a proportion of basic carriage charges on the outbound shipment. Unless defective, the cost of returning items is paid by the buyer.
Returns For Businesses (generally known as B2B)
Non-customised items (stock items) may be returned under our returns policy.
- Items must be returned within 14 calendar days from delivery.
- Items must be unused and unopened in their original packaging - one bag may be opened to inspect goods.
- Certain items may be exempt from this - please see Exempt Items below.
- Refunds will be processed within 7 days of the goods being received by us.
- Refunds will be given as credit to the original payment method, excluding any shipping or postage costs. Unless defective, the cost of returning items is paid by the buyer.
Exempt Items
For hygiene reasons certain items cannot be returned once the packaging has been opened. Where this applies, is is clearly stated on the product page. Such items come in sealed clear plastic wrapping to allow you to inspect the goods without opening the packaging. These items cannot be returned or exchanged once the sealed packaging has been opened, unless the item is defective.